Manage 2FA

Two-factor authentication - 2FA is a security measure that provides an additional layer of protection when investors or admins log into an account. After entering their password, users are prompted to complete another quick step via email or authenticator app to ensure that they are in fact, the owner of that account. 

NOTE: 2FA occurs with every login attempt on the Sensr Portal software. Clients can opt to remember two-factor authentication (2FA) for a specific number of days. If you are interested in this option, please reach out to Client Success.

Authenticator App 2FA Pop-up

Email 2FA Pop-up

Set Up Admin Self-Managed App 2FA

IMPORTANT: Be advised you can only set up and remove a self-managed 2FA App for your own account. This means you cannot manage App 2FA for other admin accounts.

  1. Navigate to Functions: Permissions, and click Administrators tab.
  2. Select the related admin from the list.

  3. Click the admin name to view the admin details. Notice: Two Factor Authorization is currently set as Email.


  4. Click the Add App Authenticator button to set up your admin account with App 2FA.

  5. A pop-up appears with a QR code to scan and enter the verification code.

  6. Once the code is accepted, a green banner appears to notify the App Verification was successful.

NOTE: Contacts can add or remove App Authentication directly in the portal under the Settings. Refer to Settings: Manage 2FA for details.

IMPORTANT: When viewing as a contact, you cannot Add or Remove App Authenticator as this must be done by the contact on their own device.