Manage 2FA
What is 2FA?
Two-factor authentication - 2FA is a security measure that provides an additional layer of protection when investors or admins log into an account. After entering their password, users are prompted to complete another quick step via email or authenticator app to ensure that they are in fact, the owner of that account.
NOTE: 2FA occurs with every login attempt on the Sensr Portal software. Clients can opt to remember two-factor authentication (2FA) for a specific number of days. If you are interested in this option, please reach out to Client Success.
Authenticator App 2FA Pop-up
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Email 2FA Pop-up
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How to Manage App 2FA
Set Up Admin Self-Managed App 2FA
Set Up Admin Self-Managed App 2FA
Be advised you can only set up and remove a self-managed 2FA App for your own account. This means you cannot manage App 2FA for other admin accounts.
- Navigate to Functions, and click Administrators from the menu.
- Select the related admin from the list.
Click View under the Manage column to view the admin details. Notice: Two Factor Authorization is currently set as None.
- Click the Add App Authenticator button to set up your admin account App 2FA.
A pop-up appears with a QR code to scan.
Once the code is accepted, a green banner appears to notify the App Verification was successful.
Remove App 2FA for a Contact
- Navigate to the Contact tab and select the contact in question.
Click the Remove Verification button located above the contact details.
A green banner appears to confirm the App Verification was successfully disabled.
You will notice under the contact details the two-factor authentication(2FA) type has reverted to Email.
- The next time the contact logs in, they will be prompted to enter the authorization code via email 2FA.
IMPORTANT: When viewing as a contact, you cannot Add or Remove App Authenticator as this must be done by the contact on their own device.