Reset a Contact's Password

Admins can send password reset email to contacts or enter a new password directly on the portal on their behalf.

NOTE: Contacts can also reset their passwords by clicking the Forgot your password? link on the login page.

Send Password Reset Email

  1. From the Contacts page locate the related contact who needs a password reset email sent.

  2. Click the Manage password button and select Send password reset email. 

  3. Confirm the email content in the Send password reset email popup then click Send email.

IMPORTANT: Password request emails will expire for security reasons. The email's expiry date is noted in the email popup dialog.

Enter New Password

  1. From the Contacts page locate the related contact to enter a new password.

  2. Click the Manage password button and select Enter new password from the menu.

  3. In the Change Password popup, enter a secure password, confirm the password and click Change Password.